FAQ

FAQ

FAQ introduction

FAQ

1. How long will it take to produce an order?
Delivery date in 25-35days furthest, according to customers' quantity and requirement .

2. What is your minimum order?
Our trial order is 5 metric ton, general order quantity is 20 metric ton.
3. What trade terms do you usually use?
We often use FOB&CIF with the competitive price accordingly.

4. What is your payment term?
Payment is T/T 30% deposit, 70% balance before shipment or L/C at sight for the container order.
100% paypal in advance for the sample order.
We accept US dollar and Euro and GBP

5. Does DarkHorse do customers' design?
Customers' design is warmly welcome.

6. Is the sample for free or not?
Can be offer one or two free samples.but You have to pay the sample shipping cost first
7. Can I get a catalog from you?
Yes, we can send you electronic catalog by e-mail once got your inquiry

8. Can I get a price discount if I order large quantities?
Yes, it depends on your quantity.

9. How do you guarantee the quality of the products?
Rely on our complete quality management system; sometimes we can take fully-inspection according to customers' request.

10. How do you pack the products?
packing or Individual Packing according to customers' requirement.

11. What quality standard does your produces measure up?
At present, the standards of natural products and garden products have qualified certification according to different countries' importing requirements. Our products measure up to CE,FDA,LFGB,SGS test,and various standards for different countries.
Honest and best seller in China,pls contact us for more business!

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